Shipping policy
Shipping Policy
Last Updated: September 2, 2026
At Charachic, we want your shopping experience to be simple, secure, and transparent. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Shipping Destinations
We currently ship orders to addresses within the United States.
At this time, we do not guarantee shipping to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations unless specifically available at checkout.
2. Free Standard Shipping
🚚 FREE STANDARD SHIPPING ON ALL U.S. ORDERS
We are pleased to offer free standard shipping on eligible orders shipped within the United States.
There are no additional standard shipping charges for eligible U.S. orders.
3. Order Processing Time
Orders are typically processed within:
1–3 business days
Orders are processed Monday through Friday, excluding major U.S. holidays.
Please note that processing time is separate from shipping transit time.
For example, if your order takes 2 business days to process and 5–8 business days to deliver, the total estimated time from order placement to delivery may be approximately 7–11 business days.
During major sales, holidays, or periods of unusually high order volume, processing may take slightly longer.
4. Standard Shipping
Our standard shipping option is:
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Shipping Cost: FREE
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Processing Time: 1–3 business days
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Estimated Transit Time: 3–8 business days after processing
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Estimated Total Delivery Time: Approximately 6–11 business days
Delivery times are estimates and are not guaranteed.
Once your order has been handed over to the shipping carrier, delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.
5. Expedited Shipping
Expedited shipping may be available for certain orders and destinations.
If available, expedited shipping options and their associated costs will be displayed during checkout.
Expedited shipping generally has a shorter transit time than standard shipping, but the exact delivery estimate will be provided at checkout.
Please note that selecting expedited shipping does not necessarily reduce our standard order processing time.
6. Order Confirmation
After you place an order, you will receive an order confirmation email containing your order details.
Please review your information carefully and contact us as soon as possible if you notice an error.
Once an order has entered processing or has been shipped, we may not be able to modify the shipping address or other order details.
7. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Tracking information may take some time to become active after the carrier receives and scans your package.
You can use the tracking number provided in your shipping confirmation to monitor your shipment.
8. Delayed or Stalled Tracking
Sometimes tracking information may not update immediately after an order has shipped.
This can happen when:
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The carrier has not yet scanned the package.
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The package is moving between carrier facilities.
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There is a temporary carrier delay.
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There are weather-related disruptions.
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There are holidays or unusually high shipping volumes.
If your tracking information has not updated for several business days, please contact our customer support team and we will assist you.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP code
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to reship the order.
If your order has not yet shipped, contact us as soon as possible and we will do our best to update the shipping information.
10. Lost, Stolen, or Missing Packages
Once an order has been delivered according to the carrier's tracking information, Charachic is not responsible for packages that are lost or stolen after delivery.
If your package is marked as delivered but you cannot locate it, we recommend:
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Checking around your delivery location.
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Checking with household members or neighbors.
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Contacting the shipping carrier.
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Checking whether the carrier left the package in a secure location.
If you still cannot locate your package, please contact us and we will do our best to assist you.
11. Damaged Packages
If your package arrives damaged, please contact our customer support team as soon as possible.
To help us resolve the issue quickly, please provide:
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Your order number
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Photos of the damaged package
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Photos of the damaged product
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A brief description of the damage
We will review the information and determine the appropriate resolution based on the circumstances.
12. Carrier Delays
Charachic works with third-party shipping carriers to deliver orders.
Delivery delays may occasionally occur due to circumstances beyond our control, including:
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Severe weather
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Natural disasters
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Holidays
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Carrier operational issues
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High shipping volumes
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Transportation disruptions
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Incorrect or incomplete addresses
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Other unforeseen circumstances
While we will do our best to assist with delayed shipments, Charachic cannot guarantee a specific delivery date.
13. Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
We will make a reasonable effort to update the address before the order is shipped. However, we cannot guarantee that address changes will be possible once an order has entered processing or has been shipped.
14. Shipping Costs at Checkout
Standard shipping within the United States is FREE for eligible orders.
If an expedited shipping option is available and selected, the applicable shipping fee will be clearly displayed at checkout before you complete your purchase.
You will always have the opportunity to review applicable shipping charges before submitting your order.
15. Estimated Delivery Times
Please remember that delivery estimates are not guaranteed.
Typical delivery timeline:
Order Placed → 1–3 Business Days Processing → 3–8 Business Days Transit → Delivery
Estimated total delivery time:
Approximately 6–11 business days
These estimates may vary depending on your location and the shipping carrier.
16. Questions About Your Order
If you have questions about your shipment, tracking information, or delivery, please contact our customer support team with your order number.
We will be happy to help you with your order and provide any available shipping information.
17. Contact Us
If you have any questions regarding this Shipping Policy or your order, please contact us through our website's customer support/contact page.
Charachic
Email: Please use the customer support email listed on our website.
We appreciate your business and thank you for choosing Charachic.