Contact information
At Charachic, we're here to make your shopping experience smooth, simple, and enjoyable. Whether you need help with an order, have a question about a product, or need assistance choosing the right item, our customer support team is happy to help.
Customer Support
Have a question or concern? Our support team is ready to assist you.
Email: support@charachic.com
We typically respond to customer inquiries within 24 hours on business days.
For order-related inquiries, please include your order number in your message so we can assist you more quickly.
Live Chat Support
Need quick assistance?
Our Chatty AI Assistant is available 24/7 through the chat feature on our website.
You can use Chatty to:
- Get quick answers to frequently asked questions.
- Check or track your order information.
- Ask questions about products and availability.
- Get general shopping assistance.
- Find helpful information about our store and policies.
Simply click the Chatty chat icon on our website to get started.
Customer Support Hours
Customer Support Team
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday & Sunday: Email support only
Chatty AI Assistant: Available 24/7
Please note that response times may vary during holidays, weekends, promotional periods, or periods of high inquiry volume.
Visit Charachic Online
Explore our latest collections, products, and offers:
Website: www.charachic.com
We're Here to Help
Whether you're looking for product information, need help with an order, or simply have a question, don't hesitate to reach out.
Charachic
Style. Beauty. Confidence. Everyday.