Refund policy
Return & Refund Policy
At Charachic, we want you to be satisfied with your purchase. If you change your mind or experience an issue with your order, we're here to help.
This Return & Refund Policy explains when returns are accepted, how to request a return, and how refunds or exchanges are handled.
1. Return Eligibility
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return:
-
The return request must be submitted within 30 days of delivery.
-
The product must be unused, unworn, and in its original condition.
-
All original labels, tags, seals, and packaging must remain intact.
-
The product must be returned in its original packaging and packed securely to prevent damage during transit.
-
Proof of purchase or your order information may be required.
Once your return request is approved, you will have 30 days to hand the package to the carrier using the provided return instructions. After this period, the return authorization may expire and the return may no longer be accepted.
2. Beauty, Skincare & Personal-Care Products
For hygiene and safety reasons, opened, used, or tampered beauty, skincare, haircare, fragrance, and personal-care products are generally not eligible for return.
If one of these products arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
We strongly recommend checking your product before opening or using it if you believe it may need to be returned.
3. Condition of Returned Products
Returned products must meet the eligibility requirements described above.
If a returned product is:
-
Used or worn
-
Damaged or soiled
-
Missing original packaging, labels, tags, or accessories
-
Returned in a condition that prevents it from being resold
a deduction of up to 50% of the eligible refund amount may apply, depending on the condition of the returned product.
If the product is not eligible for return, the return may be refused and the item may be sent back to the customer.
4. How to Request a Return
To request a return:
-
Contact us at info@charachic.com with your order number and the reason for your return.
-
Our customer service team will review your request.
-
If your return is approved, we will provide the applicable return instructions and, where applicable, a return label.
-
Carefully pack the product in its original packaging.
-
Hand the package to the carrier according to the instructions provided.
Please do not send a return to an address other than the one provided by our customer service team.
5. Return Shipping
If the return is due to a wrong item, manufacturing defect, damaged product, or an error made by Charachic, we will cover the applicable return shipping costs.
For returns due to change of mind, preference, or other customer-related reasons, return shipping costs may be the responsibility of the customer unless otherwise stated at the time of purchase.
Any applicable return shipping charges will be communicated before the return is processed.
6. Exchanges
We may offer exchanges for eligible products, subject to product availability.
For a standard exchange due to a change of preference, such as size or color where applicable, the customer may be responsible for applicable return or shipping costs.
If the exchange is required because we sent the wrong item or the product arrived defective or damaged, Charachic will cover the applicable return and replacement shipping costs.
For beauty, skincare, fragrance, and personal-care products, exchanges are subject to the same hygiene and product-condition requirements described in this policy.
7. Refunds
Once we receive your returned product, it will be inspected to confirm that it meets our return requirements.
If the return is approved, your refund will be issued to your original payment method, unless another refund method has been agreed upon.
Please allow up to 10 business days after the return has been approved for the refund to be processed. Your bank or payment provider may require additional time to post the funds to your account.
The final refund amount may be reduced by any applicable deductions described in this policy.
Original shipping charges are generally non-refundable, except where the return is the result of a damaged, defective, incorrect, or otherwise erroneous order caused by Charachic.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact us at info@charachic.com as soon as possible.
To help us resolve the issue quickly, please provide:
-
Your order number
-
A description of the issue
-
Clear photos of the product and packaging
-
Any other information requested by our customer service team
If the issue is confirmed to be our error or a product defect, we will work with you to provide an appropriate remedy, which may include a replacement, exchange, or refund.
9. Sale & Clearance Items
Sale and clearance items are final sale and are not eligible for return or exchange, unless they arrive damaged, defective, or incorrect.
Any special return conditions applicable to promotional products will be stated on the relevant product page or at checkout.
10. Customized & Special-Order Products
Customized, personalized, or specially ordered products are generally not eligible for return or exchange, unless they arrive damaged, defective, or incorrect.
Please review product details carefully before placing an order for these items.
11. Return Packaging & Carrier Requirements
Customers are responsible for ensuring that returned packages are properly packed and comply with the carrier's applicable size and packaging requirements.
If a return package incurs additional carrier charges because it was improperly packed or exceeded applicable carrier limits, the actual charges may be deducted from the eligible refund.
Following the return instructions provided by Charachic will help avoid unnecessary delays or additional charges.
12. Contact Us
If you have any questions about returns, refunds, or exchanges, our customer service team is happy to assist.
Email: info@charachic.com
Please include your order number in your email so we can assist you more quickly.
Charachic
Style. Beauty. Confidence. Everyday.